Privacy Policy

Adelaide Road Psychology Privacy Policy

1.        Introduction

Adelaide Road Psychology (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our psychological services.

2.        What Information We Collect

We may collect the following types of personal information:

·      Name, date of birth, and contact details (address, phone number, email).

·      Medicare details and private health insurance information.

·      Referral letters and medical history relevant to psychological treatment.

·      Notes from therapy sessions, treatment plans, and assessment results.

·      Emergency contact details.

3.        How We Collect Personal Information

We collect personal information:

·      Directly from you during consultations, phone calls, emails, and intake forms.

·      From referring healthcare providers, such as general practitioners (GPs), psychiatrists, and paediatricians.

·      From third-party sources with your consent, such as Medicare and private health insurers.

4.        Why We Collect Personal Information

We collect, hold, and use your personal information to:

·      Provide psychological services, including assessment, diagnosis, and treatment.

·      Communicate with you regarding appointments and treatment progress.

·      Comply with legal and professional obligations.

·      Process payments and Medicare claims.

5.        How We Store and Protect Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Your information is stored in secure electronic and physical systems with restricted access.

6.        Disclosure of Personal Information

We may disclose your personal information:

·      To other healthcare professionals involved in your care, with your consent.

·      If required by law, such as in response to a court order or mandatory reporting obligations.

·      In cases where there is a risk of harm to you or others, as required by ethical and legal responsibilities.

·      To Medicare, private health insurers, or third-party billing providers for processing claims.

7.        Access and Correction

You have the right to request access to your personal information and request corrections if necessary. To do so, please contact us using the details below. We will respond to requests in accordance with our legal obligations.

8.        Confidentiality and Limits

Your personal information is kept confidential unless disclosure is required by law or necessary for your treatment. Exceptions include circumstances where there is a duty to report child abuse, risk of harm to yourself or others, or compliance with a subpoena.

9.        Website and Online Privacy

Our website may collect anonymous usage data through cookies and analytics tools to improve user experience. If you contact us via our website, email, or social media, we will handle your information in accordance with this Privacy Policy.

10.  Complaints and Concerns

If you have concerns about how we handle your personal information, you can contact us at:

Adelaide Road Psychology

clinic@arpsych.com.au

(08) 8523 2766

22 Adelaide Road, Gawler South SA

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically to stay informed of any updates.

Last updated: 8/10/2025